- Shipping & Returns
Shipping & Returns
To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, accessories and a copy of the original invoice to ensure full credit. Items that have been opened, used or that will require repackaging are subject to a 15% restocking fee or more depending on its ability to be re-sold. We reserve the right to determine restocking fees for any opened/used item.
Items that arrive damaged must be notified to us within 5 days of receipt. If a product arrives damaged we will file claims with the shipping carrier and arrange for the return of the product and exchange for a new product.
Certain items such as health & beauty products cannot be returned for refunds once opened. Health and beauty products such as Face Fx, hair removal products and skin creams cannot be returned for health related reasons.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Concerning orders to be shipped outside of the United States, such orders will be subject to import duties, taxes and brokerage fees. It is the responsibility of the buyer to consult their local government to inquire about possible import fees. In most cases, shipments by air service includes the taxes. items valued at $20 or more are subject to import duties, tax and brokerage fees. For all other countries, please inquire before order confirmation.